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Privacy Policy - Chicken Road Ethiopia

Last Updated: December 2024

Your Privacy Matters to Us

Chicken Road Ethiopia is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our gaming platform. We believe in transparency and want you to understand exactly how your information is handled, giving you confidence in our commitment to your privacy and security.

Information We Collect

Personal Information

To provide you with the best gaming experience and ensure platform security, we collect the following personal information:

  • Account details (username, email address, phone number)
  • Identity verification (full name, date of birth, government ID for age verification)
  • Payment information (banking details, transaction history, payment preferences)
  • Gaming activity (game preferences, session data, betting history)
  • Communication records (customer support interactions, feedback messages)

Technical Information

We automatically collect technical data to improve our services and enhance security:

  • Device information (IP address, device type, operating system)
  • Browser data (browser type, version, language settings)
  • Usage statistics (pages visited, time spent, click patterns)
  • Performance metrics (loading times, error reports, system diagnostics)
  • Security logs (login attempts, suspicious activities, fraud prevention data)

How We Use Your Information

We use your personal information for the following legitimate purposes:

  • Service Delivery: Providing gaming services, account management, and customer support
  • Security & Compliance: Fraud prevention, age verification, and regulatory compliance
  • Payment Processing: Secure financial transactions and payment method management
  • Platform Improvement: Analyzing usage patterns to enhance user experience
  • Communication: Sending important updates, support responses, and service notifications
  • Legal Requirements: Meeting regulatory obligations and responding to legal requests
  • Player Protection: Monitoring for responsible gaming and preventing problem gambling

Data Security Measures

We implement comprehensive security measures to protect your information:

  • Advanced encryption protocols (SSL/TLS) for all data transmission
  • Secure server infrastructure with regular security updates
  • Multi-factor authentication for account access
  • Regular security audits and vulnerability assessments
  • Staff training on data protection and privacy best practices
  • Access controls limiting data access to authorized personnel only
  • Continuous monitoring for unauthorized access attempts

Information Sharing Policy

We do not sell your personal information. We may share your data only in these specific situations:

  • With your explicit consent for specific purposes
  • To comply with legal obligations or court orders
  • To protect our rights, property, or safety, or that of our users
  • With trusted service providers who assist in platform operations
  • In connection with business transfers or mergers
  • For fraud prevention and security investigations

Cookie Usage and Tracking

We use cookies and similar technologies to enhance your experience:

  • Essential cookies for platform functionality and security
  • Analytics cookies to understand user behavior and improve services
  • Performance cookies to optimize website speed and functionality
  • Personalization cookies to customize your gaming experience
  • Marketing cookies to provide relevant offers and promotions

You can control cookie preferences through your browser settings or our cookie management tools.

Your Privacy Rights

As a Chicken Road Ethiopia user, you have the following privacy rights:

  • Access: Request a copy of all personal information we hold about you
  • Correction: Update or correct any inaccurate personal information
  • Deletion: Request deletion of your personal data under certain circumstances
  • Objection: Object to processing of your data for marketing purposes
  • Portability: Receive your data in a structured, readable format
  • Restriction: Request limitation of processing in specific situations
  • Withdrawal: Withdraw consent for consent-based processing

Data Retention Guidelines

We retain your information for appropriate periods based on purpose and legal requirements:

  • Account Data: Retained while your account is active and for 5 years after closure
  • Financial Records: Transaction data kept for 7 years for regulatory compliance
  • Security Data: Fraud prevention logs retained for 3 years
  • Marketing Data: Retained until you opt out or withdraw consent
  • Legal Requirements: Data kept as required by applicable laws

International Data Transfers

Your data may be processed in secure facilities worldwide. We ensure adequate protection through:

  • Standard contractual clauses for international transfers
  • Adequacy decisions for countries with equivalent protection
  • Binding corporate rules for internal transfers
  • Additional technical and organizational safeguards

Age Verification and Protection

Chicken Road Ethiopia strictly prohibits underage access. Our age verification measures include:

  • Mandatory age verification during account registration
  • Identity verification processes for all users
  • Continuous monitoring for suspicious age-related activities
  • Immediate account suspension for underage users
  • Regular compliance audits and reviews

Policy Updates

We may update this Privacy Policy periodically. When we make significant changes, we will:

  • Notify you via email or platform notifications
  • Post prominent notices on our website
  • Update the "Last Updated" date at the top of this policy
  • Provide advance notice for material changes

Contact Us About Privacy

If you have questions about this Privacy Policy or your data rights, please contact us:

Your trust is our foundation. We are committed to maintaining the highest standards of data protection, continuously improving our privacy practices, and ensuring your information remains secure while you enjoy our gaming platform.